Refund policy

1. Digital service

CordivioAI sells access to a digital service delivered immediately: credits and plans that allow you to use artificial intelligence models. When payment is confirmed, the balance or plan activates automatically in your account.

2. Try before paying

We offer a free plan with welcome credits so you can try the service before buying. We recommend using it to confirm that the platform meets your needs.

3. Plan refunds

You can request a plan refund within 7 days of purchase if you have used less than 20% of the included credits. After that period or usage, we do not issue refunds, unless applicable law requires otherwise.

4. Credit top-ups

Credit top-ups are not refundable once used in whole or in part. If a top-up has not been used and you request a refund within the first 48 hours, we will review it case by case.

5. Cryptocurrency payments

Cryptocurrency payments are processed through Cryptomus. Refunds, when applicable, are made in the same currency and network, deducting network and processor fees. Cryptocurrency price changes between payment and refund are not the responsibility of CordivioAI.

6. Unauthorized charges

If you notice a charge you do not recognize, contact us immediately with the order ID. We will review the case and, if appropriate, block the account and manage the refund with the payment provider.

7. How to request it

Send an email to support@cordivioai.com from your account email indicating the order ID, date and reason. We will respond within a maximum of 5 business days.

8. Plan cancellation

There is no commitment. You can stop renewing at any time; you will keep access until the end of the paid period and then your account will move to the free plan.